Claim Communicator – AI-Powered Claims Intake via Dialog

Capture claims. Understand data. Accelerate processes.

Claim Communicator – One system for consistent data capture, precise cost estimation and fully automated claims processes.

In conversation with the customer.

Claim Communicator captures claims in a structured, dialog-based way – via voice or chatbot. Customers are guided step by step through the claims process, including photos, area measurements and technical details.

The result: complete, consistent data as the basis for a fast claims decision.

Guided dialog

Intelligent dialog management with adaptive questions – for clear communication even with complex damage scenarios.

Highest data quality

Automatic completion of missing information, validation of quantities and times relative to the claim extent.

Recognize, understand, classify.

A recognition agent analyzes the cause and area of the damage and automatically routes the case to the appropriate specialist agent. Every claim is clearly classified and optimally prepared for further processing.

Line-of-business detection

Automatic assignment to water damage, storm, glass breakage or liability claims – always in the right category.

Specialist agents

Trained specialized models per line of business ensure deeper analyses and more precise result reports.

From data to decision.

Claim Communicator automatically creates a damage hypothesis with cost estimation. Based on real comparison cases and the Claimspace Regional Index, a detailed remediation picture is created with quantities, units and prices.

Realistic cost model

Realistic cost estimation through semantic analysis and comparison data from real claims cases.

Plausibility check

Automatic assessment of the reported extent relative to the plausible damage scenario.

Automated all the way to the decision.

From first contact to action recommendation – Claim Communicator enables fully automated straight-through processing. The system independently recognizes whether settlement, service provider deployment or manual review is needed.

Customizable rule sets

Individually definable process logic, aligned with the insurer's internal guidelines and risk policy.

Straight-through processing

Automatic control of all follow-up processes – fast, consistent and traceable.

Seamlessly integrated – securely operated.

Claim Communicator integrates seamlessly into existing claims management systems.

All data is processed GDPR and DORA-compliant in European data centers and securely returned.

Integration

Connection via API, WebApp, email – without media breaks, compatible with all CRM and claims systems.

Compliance

EU-hosted, audit-proof, with complete anonymization of sensitive data.

Saves time and money
from the first claim

400% faster claims intake

The customer captures the claim independently via voice or chatbot. All relevant data, photos and measurements are automatically structured and verified – in minutes instead of days.

Consistent data for every line of business

Whether property, motor or liability claims: Claim Communicator provides complete, comparable data sets – the basis for precise assessments and automated follow-up processes.

-65% effort in claims processing

Fewer follow-up questions, fewer media breaks, fewer manual interventions. Insurers benefit from clear action recommendations and automated decisions in real time.

Claim Comm

Web Application + API

Structured claims intake, reports and automations.

All features for efficient claims processes:

Guided online claims intake by the customer

Rule-based process control and straight-through processing

Automatic line-of-business detection and classification

Real-time results as reports and structured data.

Instant cost estimation with comparison values

GDPR & DORA compliant (EU Hosted)

Customizable dialog logic and review parameters

Seamless integration into claims and CRM systems

Schedule a personal demo

Claim Comm
Faster access to clear claim information.

Capture claims. Understand data. Accelerate processes.

In conversation with the customer.

Recognize, understand, classify.

From data to decision.

Automated all the way to the decision.

Seamlessly integrated – securely operated.

Saves time and money
from the first claim

400% faster claims intake

Consistent data for every line of business

-65% effort in claims processing

Claim Comm

Ready for
‍light speed?

Let’s switch to light speed

Claim CommFaster access to clear claim information.

Capture claims. Understand data. Accelerate processes.

In conversation with the customer.

Recognize, understand, classify.

From data to decision.

Automated all the way to the decision.

Seamlessly integrated – securely operated.

Saves time and money from the first claim

400% faster claims intake

Consistent data for every line of business

-65% effort in claims processing

Claim Comm

Ready for‍light speed?

Let’s switch to light speed

Claim Comm
Faster access to clear claim information.

Saves time and money
from the first claim

Ready for
‍light speed?