1.1. These General Terms and Conditions (GTC) apply to all business relationships between Claimspace FlexCo (hereinafter “Claimspace”) and its customers (hereinafter “User”).
1.2. Deviating or supplementary agreements shall only apply if confirmed in writing.
1.3. The current version of the GTC is available at all times on the Claimspace website.
2.1. Claimspace offers digital services for claims handling, communication between insurance companies, experts and claimants, as well as process automation.
2.2. The exact scope of services results from the product descriptions valid at the time of conclusion of the contract and from individual agreements.
2.3. Claimspace provides the platform as Software-as-a-Service (SaaS).
3.1. The use of Claimspace requires registration by the User.
3.2. Users are obliged to provide accurate and complete information and to keep their access credentials confidential.
3.3. Claimspace reserves the right to refuse registrations without giving reasons or to block user accounts in the event of breaches of these GTC.
4.1. Claimspace strives for the highest possible availability of the platform. Technical maintenance or unforeseen disruptions may result in temporary limitations.
4.2. There is no entitlement to uninterrupted availability.
4.3. Claimspace reserves the right to further develop the platform or to modify functionalities, provided that this does not impair the essential purpose of the contract.
5.1. The use of certain Claimspace services may be subject to fees. Prices are governed by the respective offers or individual contracts.
5.2. Invoices are payable in full within the specified payment period without deductions.
5.3. In the event of late payment, Claimspace may charge default interest as well as reminder fees and suspend the provision of services.
6.1. The User undertakes to use the platform only within the framework of applicable laws and contractual provisions.
6.2. It is prohibited to upload or share content that violates legal provisions or the rights of third parties.
6.3. The User shall take appropriate security measures to prevent unauthorised access to their accounts.
7.1. Claimspace is liable only for damages caused by gross negligence or intent. Any further liability, in particular for indirect damages, is excluded.
7.2. The platform is provided in its respective current version. Claimspace makes no guarantee that the platform is suitable for any specific purpose.
7.3. Users are themselves responsible for backing up their data.
8.1. Claimspace processes personal data in accordance with applicable data protection laws (in particular the GDPR).
8.2. A detailed privacy policy is available on the website.
8.3. All business and personal data disclosed in the context of using Claimspace are subject to confidentiality.
9.1. The term and notice periods are governed by the respective contractual conditions.
9.2. Claimspace may terminate the contractual relationship for cause if the User breaches material contractual provisions.
9.3. Upon termination of the contract, access to the platform will be deactivated and stored data will be deleted in accordance with the data protection provisions.
10.1. Claimspace reserves the right to amend these GTC at any time.
10.2. Users will be informed of changes in good time. Continued use of the platform after the changes have come into force shall constitute consent.
11.1. The law of the Republic of Austria applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
11.2. The place of performance and jurisdiction for all disputes is Vienna, unless mandatory statutory provisions stipulate otherwise.
11.3. Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.
Last updated: 25.02.2025
